Frequently Asked Questions
Everything you need to know about our handcrafted home textiles.
What materials are used in FineryEmbroidery products?
We use premium, ethically sourced linens and 100% long-staple cotton. Our embroidery threads are colorfast and high-sheen to ensure your home accents remain vibrant for years.
How should I care for my embroidered linens?
To preserve the intricate stitching, we recommend hand washing in cold water or using a delicate machine cycle in a mesh laundry bag. Always air dry and iron on the reverse side while slightly damp.
Do you offer custom embroidery designs?
Yes, we specialize in bespoke home decor. You can contact our design team via the 'Custom Orders' page to request personalized monograms, specific color palettes, or unique patterns for your space.
How long does shipping take for handcrafted items?
Since many of our pieces are finished by hand, standard processing takes 3-5 business days. Domestic shipping typically arrives within 5-7 business days, while international delivery varies by location.
What is your return policy for home textiles?
We accept returns on unused, non-customized items within 30 days of delivery. Please note that personalized or custom-embroidered products are final sale unless there is a manufacturing defect.
Are the colors shown on the website accurate?
We photograph our products in natural light to provide the most accurate representation. However, please note that individual monitor settings may cause slight variations in color perception.